Customer Service

UPDATE: Due to the Chinese New Year and Spring Festival this week, orders placed last week are currently still being processed. Please be patient with us as we work hard to process and ship all orders placed after January 21, 2017.

 

 

We strive to offer you the best customer service! If you ever have problems with your order, we’ll do everything we can to make it right. As a small family-company of 8, we aim to treat you just like you’re a part of our family.


  • Return Policy
  • Order Processing: When placing your order, please keep in mind that it may take up to 2 business days for your order to be fulfilled and shipped to you.
  • Shipping: We ship our products directly from the manufacturer. In some cases these items are handmade and custom orders that require more time to make. For Free Standard Shipping and Flat Rate orders, please allow up to 20-35 days for your item to arrive.
  • You can contact us at any time if you are unsure about the status of your order.

 Let us know how we can help you. Email us.